FREQUENTLY ASKED QUESTIONS

Common Questions About Our Materials & Services

Find answers to common questions about our analytical reference materials, ordering process, documentation, and compliance requirements.

Products & Materials

What types of materials do you supply?

We supply analytical reference materials and research compounds intended for laboratory use. Our catalog includes alkaloids, amino acids, coenzymes, polyphenols, and other compounds suitable for method development, analytical validation, and research applications.

What is the intended use of your products?

All materials are intended exclusively for laboratory research, analytical method development, quality control applications, and related scientific purposes. They are not consumer products and are not intended for human or veterinary use.

What purity levels do your materials offer?

Purity specifications vary by product and are documented on each product page and Certificate of Analysis. Most of our reference standards offer purity levels of ≥95% to ≥99%, suitable for analytical and research applications.

Can you provide custom quantities or formulations?

Please contact our technical team to discuss bulk orders or custom quantity requirements. We can accommodate institutional procurement needs on a case-by-case basis.

Documentation & Quality

What documentation is provided with orders?

Every order includes a batch-specific Certificate of Analysis (CoA) documenting purity, identity testing results, storage recommendations, and other relevant specifications. Additional documentation such as Safety Data Sheets (SDS) is available upon request.

How do I request a Certificate of Analysis?

A CoA is automatically included with each shipment. For pre-purchase CoA requests or historical batch documentation, please contact our support team with the product name and batch number if known.

What quality standards do you follow?

Our quality management processes are aligned with ISO 17034 standards for reference material producers. This includes documented procedures for production, characterization, and quality control testing.

Ordering & Payment

How do I place an order?

Orders can be placed through our website. Add items to your cart, proceed to checkout, and complete the order form with your institutional information. Orders are reviewed before processing, and payment instructions are sent via email.

Do you accept purchase orders?

Yes, we accept institutional purchase orders from verified organizations. Please contact us to set up PO ordering for your institution.

What payment methods do you accept?

We accept wire transfer, credit card, and institutional purchase orders (for qualified accounts). Payment details are provided after order review.

Can individuals place orders?

Our materials are supplied exclusively to qualified laboratories, academic institutions, and commercial research organizations. We do not fulfill orders to residential addresses or individual consumers.

Shipping & Handling

Where do you ship?

We ship to verified institutional addresses in the United States and select international destinations. Some materials may have shipping restrictions based on regulatory requirements. Please contact us to verify shipping availability to your location.

How are materials packaged for shipment?

Materials are packaged according to their specific requirements, including appropriate containers, secondary containment, and temperature control when necessary. All packages include proper labeling and documentation.

What is the typical delivery time?

Standard domestic orders typically ship within 1-3 business days after order review and payment verification. Transit time is typically 2-3 business days for standard shipping, or 1-2 business days for expedited service.

Do you offer cold-chain shipping?

Yes, cold-chain shipping is available for temperature-sensitive materials. Storage requirements are specified for each product, and appropriate shipping methods are selected accordingly.

Compliance & Use Restrictions

Can these materials be used for human consumption?

No. All materials we supply are analytical reference standards intended exclusively for laboratory and research use. They are not manufactured, tested, or approved for human or veterinary consumption and must not be used as such.

Are there any restrictions on who can purchase?

Materials are supplied only to qualified laboratories, academic institutions, and commercial research organizations with verified institutional addresses. We conduct order reviews to ensure appropriate end-use.

What responsibilities does the purchaser assume?

The purchaser assumes full responsibility for ensuring proper handling, storage, use, and disposal of materials in accordance with all applicable local, state, and federal regulations. Materials must be used only for their intended research purposes.